Client Ambassador Job Description

As a Client Support Specialist with Kore Cares, you will be a part of the day-to-day operations of the agency to ensure quality care is delivered to our clients and meaningful work opportunities are available to our employees.

Responsibilities and duties include but are not limited to:

  • Ensure caregivers have the support, training and resources needed to ensure clients’ needs are met

  • Support clients by covering shifts if illness or emergencies prevent caregivers from completing their shifts

  • Ensure caregivers receive the proper training needed by introducing caregivers to clients, providing hands on training both in the office and in the client’s home, be a mentor to caregivers and complete supervisory visits

  • Assist with office administrative duties such as updating care plans, reviewing caregiver notes, scheduling, finalizing shifts, installing emergency response systems, cleaning the office and all other duties as assigned

  • Meet with clients and client family members to complete initial and ongoing documentation required to provide services

  • Participate in on call schedule which will include a rotating weeknight, weekend and holiday schedule

expectations and standards:

  • Easily adapts to change

  • Demonstrate trust with business operation information

  • Maintains confidentiality

  • Treat all co-workers, clients, and others with dignity and respect at all times

  • Ensure the highest quality of care is provided to clients

  • Ensure client satisfaction

  • Provide care for clients that maintains client dignity and meets physical, emotional and spiritual needs

  • Comply with agency handbook, policies and procedures

  • Works harmoniously with team to achieve Kore Cares goals and mission, fulfills our vision and uphold the Kore Cares values

education and experience:

  • 2 years’ experience in healthcare as a certified nurse’s assistant, home care caregiver, personal care aide preferred

required skills and abilities:

  • Must be able to physically perform the duties of the position

  • Must be able to read, write, understand and speak English

  • Excellent verbal and written communication skills

  • Excellent time management skills

  • Excellent organizational skills and attention to detail

  • Must have reliable transportation and current valid driver’s license

  • Proof of automobile insurance and eligibility for employment in the United States

physical demands:

  • Walking, sitting, bending and standing with lifting up to 50 pounds at times